Online Doctors, Telehealth and Everyday GP Care Across Australia
Speak with AHPRA-registered Australian doctors online for your everyday healthcare needs within minutes. Doctor Help makes it easier to access telehealth Australia-wide, whether you need a general online GP consultation, an instant medical certificate, an urgent script refill, or a specialist referral letter.
Consultations Within Minutes
Available 24/7, 365 days a year.
100% Transparent Pricing
Standard care from just $14.99 with absolutely no hidden fees.
Secure & Confidential
Managed entirely by Australian resident doctors on an encrypted platform.
Our Services
Telehealth Consultations
Speak with an Australian doctor online from home. Discuss general medical symptoms, get professional advice, and manage ongoing health requirements.
- Delivery: Real-time phone or video call consultation.
- Pricing: From $35.99
Online Medical Certificates
Request a doctor-reviewed medical certificate online for work, university, school, or carer's leave without having to wait in line at a physical clinic.
- Delivery: Sent directly to your inbox via secure PDF or SMS post-consultation.
- Pricing: From $14.99
Online Prescriptions & Refills
Discuss new or repeat prescription requests online securely. Skip the hassle of visiting a physical clinic just to keep your necessary medications up to date.
- Delivery: Instant token sent straight to your mobile phone via SMS (eScript).
- Pricing: From $25.99
Referrals & Diagnostic Tests
Request specialist, pathology or imaging referrals online. Connect with our doctors to obtain official clinical documentation.
- Delivery: Valid pathology, radiology/imaging requests, or specialist letters sent via email.
- Pricing: From $35.99
- AHPRA-registered Australian doctors
- Secure Private Platform
- Australia-Wide Access
- 24/7 Service Hours
Why Australians Choose Doctor Help
Healthcare That Fits Real Life
Many Australians delay care because getting a GP appointment can be inconvenient, expensive, or difficult to arrange around work, family, study, or travel. Doctor Help gives patients a more convenient way to access everyday GP services online when a physical examination is not required.
Available Across Australia
Doctor Help supports patients in major cities, outer suburbs, regional towns and remote communities across Australia.
Transparent Pricing
Our pricing is clear before you start. No surprise gap fees and no hidden cancellation fees.
Built for Everyday Healthcare
Doctor Help is designed for common non-emergency needs such as medical certificates, prescriptions, referrals and general telehealth consultations.
Secure and Confidential
Your health information is handled through a secure digital platform with privacy and confidentiality at the centre of the process.
AHPRA-Registered Doctors
Doctor Help works with Australian doctors registered with the Australian Health Practitioner Regulation Agency.
Emergency Notice: Telehealth is not suitable for every health issue. In a medical emergency, call 000 immediately or attend your nearest hospital emergency department.
How It Works
Simple access to online healthcare
1
Tell us what you need
Choose the service that best matches your reason: telehealth consult, online medical certificate, online prescription or referral.
2
Complete your request securely
Add your details through Doctor Help’s secure private platform so the treating doctor has the information needed to review your request.
3
Connect with our Doctor
Your request will be assessed by an AHPRA-registered Australian doctor. The doctor will contact you directly via a prompt phone or video consultation to provide appropriate medical advice.
4
Receive your outcome or next step
If clinically appropriate, clinical documents and referrals will be sent via email, and your eScript will be sent by SMS.
Common Conditions We Can Help With
Real doctors. Real clinical decisions.
Medical care on Doctor Help is provided by AHPRA-registered Australian doctors. Clinical decisions are made entirely by the treating doctors based on clinical appropriateness.
Meet Our Doctors
Dr Momal Ahmad
AHPRA-registered Australian doctor
Dr Raghu Devkota
AHPRA-registered Australian doctor
What Patients Say About Doctor Help
Straightforward and highly convenient
Straightforward process, convenient consultation, and a professional doctor. Didn't even have to leave home.
— Heath G.
Verified Patient Review
Great alternative for online care
Great service for anyone looking for an online doctor consultation when you can't get an appointment locally.
— Seb C.
Verified Patient Review
Helpful advice from home
Helpful advice from home and an easy process from start to finish. Highly recommend.
— Anthony P.
Verified Patient Review
Smooth and user-friendly experience
User-friendly platform and a smooth telehealth appointment experience with zero hassle.
— Munib W.
Verified Patient Review
Frequently Asked Questions
What is Doctor Help?
Doctor Help is an Australian telehealth platform that connects patients with AHPRA-registered Australian doctors for online GP consultations, medical certificates, prescriptions and referrals.
Are Doctor Help doctors registered in Australia?
Yes. Doctor Help works with Australian doctors registered with AHPRA. Doctor details can be verified through the AHPRA public register.
What services does Doctor Help provide?
Doctor Help provides telehealth consultations, online medical certificates, online prescriptions, specialist referrals, pathology referrals and radiology referrals.
Can I get a medical certificate online?
Yes. Doctor Help offers online medical certificate assessments. Certificates are issued securely via SMS or email only where clinically appropriate after doctor review.
Can I get a prescription online?
Yes. Eligible patients can request an online prescription consultation. If clinically appropriate, the doctor may issue an electronic prescription. Medication is not guaranteed.
Can I get a referral online?
Yes. Doctor Help offers online referral consultations for specialist referrals, pathology referrals and radiology referrals where clinically appropriate.
Is Doctor Help bulk billed?
Doctor Help is a private telehealth service. Pricing is displayed clearly before you start.
Do I need Medicare?
Some services may require Medicare details, especially prescription-related services. Other services may be available without Medicare.
Is Doctor Help available after hours?
Yes. Doctor Help offers online healthcare access 24 hours a day, 7 days a week.
Is telehealth suitable for every medical problem?
No. Telehealth is suitable for many everyday non-emergency healthcare needs, but not all conditions. Some symptoms require physical examination, urgent care, or emergency treatment.
What should I do in an emergency?
Doctor Help is not an emergency service. In a medical emergency, call 000 immediately or attend your nearest hospital emergency department.
