About Doctor Help
Helping Australians Access Healthcare Online
Doctor Help is an Australian telehealth platform made and managed by AHPRA-registered Australian resident doctors.
We help patients access everyday healthcare online, including telehealth consultations, online medical certificates, prescriptions and referrals, through a secure private platform.
Our goal is simple: to make healthcare easier, faster and more accessible for Australians, without unnecessary waiting rooms, travel time or hidden costs.
Who We Are
Between rigid work hours, family commitments, travel distance and busy clinic schedules, seeing a traditional GP when you actually need one can be difficult.
Doctor Help was created to bridge that gap.
We give Australians a secure and convenient way to request online healthcare support when telehealth is suitable. Whether you need a GP consultation, medical certificate, prescription discussion or referral, your request is reviewed by a treating doctor before an outcome is provided.
Doctor Help is not an automated approval service. Medical decisions are made by qualified Australian doctors based on your information and clinical suitability.
Our Mission
Healthcare That Fits Real Life
Our mission is to make everyday healthcare more accessible, transparent and convenient for Australians.
We believe patients should be able to access suitable healthcare online without turning a simple request into a full-day task.
Doctor Help combines modern telehealth access with doctor-led clinical decision-making, so patients can receive support in a way that is practical, secure and responsible.
What We Help With
Doctor Help provides online healthcare support for:
- Telehealth consultations
- Online medical certificates
- Work medical certificates
- Study medical certificates
- Carer’s leave certificates
- Online prescriptions
- Repeat prescription requests
- Specialist referrals
- Pathology referrals
- Imaging and radiology referrals
Each service is subject to doctor review and clinical suitability.
Doctor-Led Care
Real Doctors. Real Clinical Decisions.
Doctor Help works with registered Australian doctors. Clinical decisions are made by the treating doctor based on each patient’s request and clinical suitability.
A doctor may approve a request, ask for more information, provide medical advice, recommend an in-person appointment, or advise urgent care where needed.
This helps ensure Doctor Help remains convenient without removing the clinical judgement that healthcare requires.
Meet Our Doctors
Dr Momal Ahmad
AHPRA-registered Australian doctor
Dr Raghu Devkota
AHPRA-registered Australian doctor
Why Patients Choose Doctor Help
What We Offer
What It Means For You
Australia-Wide Access
Access online healthcare from major cities, outer suburbs and regional communities.
Transparent Pricing
See the cost before you start your request.
Secure Private Platform
Your health information is handled through a secure online platform.
Convenient Online Care
Access suitable healthcare from home, work or while travelling.
Doctor-Led Decisions
Requests are reviewed by qualified Australian doctors.
How Doctor Help Works
1
Choose Your Service
Select the service you need, such as a telehealth consultation, medical certificate, prescription or referral.
2
Complete Your Request Securely
Add your details through Doctor Help’s secure private platform so the treating doctor has the information needed to review your request.
3
Doctor Review and Outcome
Your request is assessed by an Australian doctor. Where appropriate, you may receive medical advice, a certificate, prescription, referral or guidance on the next step.
Our Commitment to Patients
Doctor Help is built around:
- convenient access
- transparent pricing
- secure patient information
- doctor-led care
- Australia-wide availability
- clinically responsible outcomes
We aim to make online healthcare easier for patients while keeping safety, privacy and clinical judgement at the centre of every request.
Important Medical Notice
- Doctor Help is a private telehealth service and is not an emergency service.
- For urgent symptoms, call 000 or attend your nearest emergency department.
- All outcomes are subject to doctor assessment.
Access Healthcare Online With Doctor Help
Connect with Australian doctors for telehealth consultations, medical certificates, prescriptions and referrals.
